Subsidiary: T&H Solutions
Job Title: Enterprise Service Desk Specialist Senior
Job Location: Kansas City, MO or New Orleans, LA
Labor Category: Exempt
Clearance Requirement: Secret
Travel Requirement: N/A
Tlingit Haida Tribal Business Corporation (THTBC) is a family of 8(a), HUBZone, SDB, and other companies wholly- owned by the largest tribe in Alaska. Each of its wholly- owned 30+ subsidiaries are uniquely qualified to deliver value to its customers and teaming partners. For over 30 years, THTBC has operated as a trusted US Federal contractor throughout the US and worldwide. THTBC delivers outstanding service with innovative, low-cost contract solutions to all its public and private sector customers worldwide.
Scope of Work:
The ideal candidate will possess prior experience in conducting operations support for a service desk.
- Execute scripts and answer calls.
- Troubleshoot, resolve, and/or escalate technical issues
- Open and close tickets
- Correlate events and incidents for management of Information Technology (IT) Services
- High School Diploma required
- (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage
- Experience meeting service level goals and targets
- Must possess a certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc
- Must possess MTA for Windows OS certification
To perform this job successfully, an individual must be able to perform all the essential duties of the position satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. May be required to obtain and maintain a security clearance, including successfully completing a thorough background investigation.
THTBC is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
EEO Information-English Version
EEO Information-Spanish Version
Pay Transparency -English Version
Pay Transparency –Spanish Version
If you need a reasonable accommodation for any part of the employment process, please contact us and let us know the nature of your request. Requests for accommodation will be considered on a case-by-case basis.
To apply for this job please visit workforcenow.adp.com.